TERMS & CONDITIONS
These Terms & Conditions apply to all orders placed with RGL Promotions Ltd (“we”, “us”, “our”). By placing an order, you (“the Customer”) agree to be bound by these terms.
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1. Specification of Goods
1.1 All sizes quoted are approximate and provided for general guidance only.
1.2 Colours, shades, materials, finishes and sizes may vary slightly from those illustrated, displayed or previously supplied due to manufacturing processes and screen representation.
1.3 All goods are subject to availability. Supplier due dates are estimates only and are not guaranteed.
1.4 We reserve the right to make minor adjustments to specifications where necessary, provided this does not materially affect the overall quality or function of the product.
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2. Artwork Approval & Proofing
2.1 Production will not commence until artwork has been approved by the Customer.
2.2 It is the Customer’s responsibility to carefully check all artwork proofs for spelling, layout, sizing, colours and accuracy before approval.
2.3 Once artwork has been approved, RGL Promotions Ltd cannot accept responsibility for any errors.
2.4 Any changes requested after approval may incur additional charges and may affect lead times.
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3. Lead Times & Delivery
3.1 All lead times are approximate and are given as guidance only.
3.2 Lead times commence from final artwork approval and receipt of deposit (where applicable).
3.3 We rely on third-party suppliers and couriers. Delays caused by stock availability, supplier issues or courier services are outside of our control.
3.4 We cannot be held responsible for missed deadlines due to delivery delays and deposits are non-refundable in such circumstances.
3.5 Risk in the goods passes to the Customer upon delivery or collection.
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4. Customer’s Own Garments & Materials
4.1 We can print or embroider onto garments supplied by the Customer.
4.2 However, we cannot be held responsible for damage, shrinkage, marking, colour bleeding or spoilage during the decoration process.
4.3 We cannot guarantee that customer-supplied garments are suitable for embroidery tension, heat application or printing processes.
4.4 If garments are damaged or spoiled during production, we are not liable to refund, replace or compensate for those items.
4.5 Customers are advised to supply additional garments to cover potential spoilage.
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5. Samples
5.1 All supplied samples are charged at the single garment/unit price.
5.2 Samples are strictly non-returnable unless supplied specifically for printing or embroidery as part of a confirmed order.
5.3 Carriage charges may apply to sample orders.
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6. Returns & Faulty Goods
6.1 Faulty goods must be reported within 5 days of supply.
6.2 Any return of goods must be agreed in advance and is subject to our reasonable discretion.
6.3 Goods that have been customised, printed or embroidered cannot be returned unless faulty.
6.4 A 20% handling and administration charge may apply to agreed returns, together with carriage costs where applicable.
6.5 No liability for spoilage can be accepted when decorating customer-supplied garments.
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7. Payment Terms
7.1 A 50% deposit is required on all orders unless otherwise agreed in writing.
7.2 The remaining balance must be paid prior to or on collection/delivery.
7.3 We accept credit and debit cards (excluding American Express), bank transfer and other agreed payment methods.
7.4 All prices are subject to VAT at the prevailing rate.
7.5 Children’s clothing sizes may be zero-rated for VAT where applicable. Certain larger children’s sizes are subject to VAT in accordance with HMRC guidelines.
7.6 We reserve the right to withhold goods until full payment has been received.
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8. Ownership of Goods (Retention of Title)
8.1 Title of goods shall not pass to the Customer until payment has been received in full for all goods supplied under the relevant invoice.
8.2 Until ownership passes, we reserve the right to recover goods in the event of non-payment.
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9. Cancellations
9.1 Orders cannot be cancelled once production has commenced.
9.2 If cancellation is requested after artwork approval but before production, reasonable setup and administration costs may be charged.
9.3 Deposits are non-refundable once artwork has been prepared or goods have been ordered from suppliers.
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10. Intellectual Property
10.1 The Customer is responsible for ensuring they have the right to reproduce any logos, designs, trademarks or copyrighted materials supplied.
10.2 We accept no liability for infringement of third-party intellectual property rights.
10.3 We reserve the right to refuse to print any material we consider offensive, unlawful or inappropriate.
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11. Force Majeure
We shall not be liable for failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to supplier failure, transport disruption, fire, flood, industrial disputes or acts of government.
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12. Limitation of Liability
12.1 Our liability for any claim shall not exceed the value of the goods supplied.
12.2 We shall not be liable for indirect, consequential or financial losses including loss of profit, business or opportunity.
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13. Contact Information
For more information about our Terms & Conditions, if you have questions, or if you would like to make a complaint, please contact us:
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Email: sales@rglpromotions.com
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Postal Address:
RGL Promotions Ltd
Unit 9, The Green Business Centre
The Causeway
Staines
Middlesex
TW18 3AL